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3. Reaching Out on Social Media
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Air France Australia:
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Available on Air France.com under the "Help" section.
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Good for simple questions
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3. Message Center
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Go to "My Trips"
Click your trip
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4. Email Support
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5. Social Media
Twitter: @Air France
Facebook: facebook.com/Air France
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Missing Itinerary: Disappeared or never received confirmation
Name Changes: On flight tickets or hotel guests
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Issue
Resolution via Agent
Cancelled Flight
Rebooking & refund handling
Hotel Problems
Relocation or refund options
Payment Error
Charge reversal request
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Merge or cancel extra
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Screenshots of your issue (if available)
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Ask for the case ID number
Request an email confirmation after the call
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Day
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✅ Did you get a case ID?
✅ Did you receive an email confirmation?
✅ Did the issue reflect in your account?
✅ Set a calendar reminder to follow up (if needed)
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Immigration, visa issues
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🔧 Tools to Help Before You Call
Air France App: Find itinerary info fast
Google Voice or Skype: Free/cheap calling if abroad
Screenshots: Prove your booking or issue quickly
Notes App: Write down call details & timelines
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